Privacy Policy & Terms of Service

At Ethical Threads, we are committed to protecting your privacy and ensuring transparency in how we operate. This document outlines our Privacy Policy and Terms of Service, explaining how we collect, use, and safeguard your personal information, and the terms and conditions that govern your use of our website and services. We adhere to UK privacy regulations, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
• Payment Information: Credit/debit card details and other payment information, which are processed securely by our payment gateway providers. We do not store your full payment card details.
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your orders, including managing payments, fees, and charges.
• To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.
• To comply with legal obligations and prevent fraud.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

4. Your Legal Rights

Under UK data protection law, you have rights including:

• Right of access: You have the right to request a copy of the information that we hold about you.
• Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing: Where certain conditions apply, you have a right to restrict the processing.
• Right of portability: You have the right to have the data we hold about you transferred to another organisation.
• Right to object: You have the right to object to certain types of processing such as direct marketing.

To exercise these rights, please contact us.

5. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

6. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

7. Changes to the Privacy Policy

We keep our privacy policy under regular review. Any changes will be posted on this page, and, where appropriate, notified to you by e-mail.

8. Contact Us

For any privacy-related inquiries, questions or requests, please contact us.